Agile PLM Services Stopped by Itself

(Doc ID 2076376.1)

Last updated on NOVEMBER 19, 2016

Applies to:

Oracle Agile Product Collaboration - Version 9.3.1.2 to 9.3.3.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

Agile service stopped themselves

Event viewer shows 10/26/2015 5:21:19 AM - The AgilePLM service terminated unexpectedly. It has done this 1 time(s).

Error in the logs indicate the system was out of Java Heap Space

hs_err_pidxxx.log -
File was last modified at: 15:07:04 11/09/2015 PST
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000006d97f447, pid=1580, tid=1788
#
# JRE version: 6.0_34-b04
# Java VM: Java HotSpot(TM) 64-Bit Server VM (20.9-b04 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# V [jvm.dll+0xcf447]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp

 

Cause

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