NFY Alarm: Next Crew Contact Required at Sends the NFY Alarm Only on Original Crew Contact Time Even When It Is Modified (Doc ID 2077262.1)

Last updated on JULY 05, 2016

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.11.0.4 to 1.12.0.3 [Release 1.11 to 1.12]
Oracle Utilities Network Management System - Version 1.11.0.4 to 1.12.0.3 [Release 1.11 to 1.12]
Information in this document applies to any platform.

Symptoms

NFY alarm: "Next Crew Contact Required at" sends the NFY alarm only on original crew contact time, even when it is modified

When you put a crew En Route or onsite to an event, a time populates to the Contact Required By column in the table in En Route/Onsite Crews. By default in OPAL, it is 1 hour after crew dispatch. Functionality exists to change that time. However when a new time is provided, it is ineffective. The NFY alarm for "Crew contact required for crew " appears always after 1 hour (rounded up) even though you provided a different time.
 
Notify should be generated shortly after expiration per checkCrewContactInterval SRS_RULES in JMService memory.

STEPS
1. Place crew en route to an event.
2. Change crew contact time in event details and press reset crew contact time.
3. Note notify is created based off of original crew contact time.

Cause

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