Discount Charges Not Generated Correctly (Doc ID 2077561.1)

Last updated on SEPTEMBER 25, 2024

Applies to:

Goal

Qn1: If a discount with ERA (extended rating attribute) is purchased in delayed period, the charges related is not generated, because auto-billing triggered at first and creates charges before the discount is even created. If subsequently the discount is terminated, refund charge is generated regardless the original charge was not even created, why?
 
Qn2: Could you confirm the procedure you suggested is intended to avoid generation of refund for non existing charge?
Also confirm that the behavior when a new discount charge after ERA provisioning in delayed period is not generated is as designed?

 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.