500 Internal Server Error When Selecting "Portfolios / Manage Portfolios" via P6Web (Doc ID 2077872.1)

Last updated on MARCH 30, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On : Primavera P6 Enterprise Project Portfolio Management 15.2.0.0 version, P6 Web

Using P6 web, when selecting "Portfolios - Manage Portfolios", the following error occurs:

ERROR Observed via Browser
---------------------------------
10.5.1 500 Internal Server Error RFC 2068

P6webaccess.html Error

---------------------------

javax.servlet.ServletException: weblogic.servlet.jsp.CompilationException: Failed to compile JSP /WEB-INF/jsp/struts/generalerror.jsp
    Exception occurred while processing 'C:\Oracle\Middleware\Oracle_Home\user_projects\domains\PrimaveraP6EPPM\servers\P6\tmp\_WL_user\p6_15.2.0.0\nd115q\war\WEB-INF\jsp\struts\generalerror.jsp'java.lang.NullPointerException


STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Log into P6 web
2. Select Portfolios down arrow
3. Select Manage Portfolios


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot manage Portfolios.

Cause

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