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Folder Properties Popup Is Not Displayed (Doc ID 2078855.1)

Last updated on MARCH 14, 2019

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

A new user was created by using Delegated Administrator 7.
The new user logs into Convergence 2.0-7.01 using the IE9 browser.  When this user (who had no email), clicks on the property folder, it is not displayed.

Steps to duplicate:
 1. Log into Convergence 2p7 using IE9 browser
 2. Right click on the Inbox which is on the left-hand side frame
 3. Select "Folder properties"


Result: The Folder properties pop-up is not displayed.

"Folder properties" is not displayed when there's no email present in the mailbox.
"Folder properties" can be displayed when there is email present in the mailbox.
"Folder properties" can be displayed in Firefox and Chrome, regardless of whether there is email present.

The problem occurs using the Japanese language, as well as when English is used.

The following error information is displayed in the Java console when the problem occurs:

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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