Mail Quota Information Is Not Displayed (Doc ID 2078870.1)

Last updated on NOVEMBER 18, 2015

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

When logging into Convergence 2.0-7.01 using the IE9 browser and trying to review the mail quota information, the Quota Information pop-up is not displayed.

We are able to review the quota information when we log in using Firefox25 or Chrome31.
And we are able to review the quota information when we log into Convergence 2.0-6.01 and use IE9.

The problem seems to have appeared after loading patch 7.

Steps to reproduce;
 1.  Log into Convergence 2p7 using IE9
 2.  Right-click on the mail address in the left frame
 3.  Select "Folder Properties"

Result:  the quota information is not displayed.

Cause

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