P6 Professional Client Cloud Will Not Complete Launching and "Launching Application... Verifying Application Requirements. This may take a few moments" Message Hangs Indefinitely (Doc ID 2079607.1)

Last updated on JULY 03, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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After changing the database configuration to the Cloud database connection, when Primavera P6 Client is launched, the message "Launching application... Verifying application requirements. This may take a few moments" message box displays, and P6 does not open.

If program is uninstalled, when trying to re-install, the message "Launching application... Verifying application requirements. This may take a few moments" is displayed indefinitely.

EXPECTED BEHAVIOR
-----------------------
After configuring the Cloud database connection, P6 should start normally and prompt for credentials in the Login box.

If program is uninstalled, P6 ClickOnce installation should initiate normally.

STEPS
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The issue can be reproduced at will with the following steps:
Already installed:
1. Install P6 via ClickOnce (Click Once) installation
2. Change database configuration to on-premise database
3. Change database configuration to Cloud database
4. Run P6 normally
5. Message "Launching application... Verifying application requirements. This may take a few moments" is displayed

Before installation:
1. Go to P6 ClickOnce jump page
2. Initiate download from browser
3. Either save or run installation
4. Message "Launching application... Verifying application requirements. This may take a few moments" is displayed

Cause

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