Reason Codes Are Not Available While Creating a Credit Note Request (CNR) (Doc ID 2079957.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Retail Invoice Matching - Version 13.2.6 and later
Information in this document applies to any platform.

Symptoms

While creating a credit note request (CNR), the reason code LOV (list of values) is empty.


Steps to Reproduce:

  1. Create a new reason code debit memo cost.
  2. From Administration - User Group Maintenance: Choose Group > Edit.
  3. Press reason codes.
  4. Check the reason code and press the small arrow to send it to Selected Reason Codes section from the Available Reason Codes.
  5. Create a credit note request.  Reason code LOV is empty.

Cause

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