ZRG4031S: NO REFUND OF ENROLLMENT FEE AFTER CANCELLATION (Doc ID 2080103.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Health Insurance Policy Administration - Version 10.15.1.2 and later
Information in this document applies to any platform.

Symptoms

On production: 10.15.1.2 version, Usage (Policy)

When attempting to cancel a policy in ZRG2202F within 30 days after registration,
the following error occurs.

ERROR
-----------------------
The enrollment fee is not refunded.
Premium is refunded correctly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, a great number of clients is waiting for a refund.

Cause

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