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Item Quantity and Discount Quantity Do Not Match in the RTLOG Generated by ORPOS (Doc ID 2080450.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point-of-Service, Item Quantity does not match the Discount Quantity in the RTLog for an unknown item if a transaction discount is applied.


Sample Steps to Reproduce:

  1. Select F3 POS
  2. Enter Item number : 1001
  3. Enter Item number : 1002
  4. Enter Item number (not on file) : 12345
    Item Description: abcd
    Price: 10.00
  5. Pricing > Discount > % Transaction
    Discount %: 10
    Reason Code: Saturday Morning
  6. Delete the 'not on file' item (from step 4)  : 12345
  7. Enter Item number : 1003
  8. Select Item 1003 > Item > Quantity item quantity: 4
  9. Delete the item with the 4 quantities (from step 8): 1003
  10. Tender > Cash

The RTLog snippet below shows the item quantity for Item '12345' is 1, but for the same item, an IDISC quantity 4.

Cause

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In this Document
Symptoms
Cause
Solution
References


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