Letters set up to Send Via Email are not being Sent

(Doc ID 2081313.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle Insurance General Agent - Version 8.2.0 and later
Information in this document applies to any platform.
*** Checked for relevance on 12-June-2017***

Symptoms

On : 8.2.0 version, Core System

UW-Req-B letter is not going out when sent via email.

The TCSlog.log displays the following error:

TCS Error: Template "UW/REQ-BKR" can not be sent as e-mail message "" to "":
Template not printed: [UW/REQ-BKR]; Params:...; Reason: [No e-mail address in template setup]
Params:....
Info extracting error: State=28000 , code=18456
[Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'SA'.

The issue can be reproduced at will with the following steps:
When an activity with the UW/REQ-BKR letter is run and the letter is invoked and the correspondence method is 'email', the letter is not sent. If the correspondence method is mail, the letter is sent without any issue.

Changes

Cause

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