Siebel-OPA Connector Issue When Saving The First Time (Doc ID 2081766.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Policy Automation Connector for Siebel - Version 10.4.4.21.0 and later
Information in this document applies to any platform.

Symptoms

Siebel-OPA Connector issue when saving the first time

When starting an OPA 10.4.6 interview through Siebel 15.0, the Save button functions well. An AutoSave plugin has been implemented in OPA on OnRenderScreenEventHandler. (String newCaseID = currentSession.getDataAdaptor().save(token, caseID, currentSession); ) This appears to work well with one caveat; it does not work the first time an interview is called.


Error fetched from Siebel during when the failed AutoSave:
Error invoking service 'EAI Siebel Adapter', method 'Synchronize' at step 'Save Session Data'.(SBL-BPR-00162)--Method 'WriteRecord' of business component 'Policy Automation Session' (integration component 'Policy Automation Session') for record with search specification '[Id] = "1K-8ILI"' returned the following error:"An error has occurred writing to a record. Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00111)(SBL-EAI-04451)



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms