While Returning a Discount Item, Discount is Removed After Attempting an Item Inquiry and Come Back to Sell Item Screen

(Doc ID 2081812.1)

Last updated on NOVEMBER 26, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.2 and later
Information in this document applies to any platform.


On Oracle Retail Point of Service(POS), While returning a discount item, if 'Item' option is selected and come back to Sell Item screen then the discount from the item is removed.


In Back Office(BO), Create a discount rule "BuynofXforZ%off".
Ex: Item 918, Z% = 10% and n=3.

Steps To Reproduce:

1. In POS scan item 918 with quantity 3.
2. Observe that the discount is applied correctly.
3. Complete the Transaction by tendering with Cash.
4. Perform a Return with receipt of the above transaction.
5. On screen Trans. Detail observed that discount was correctly shown , selected one of the Items.
6. Select Reason code and continue with Return.
7. Item retrieve to Sell Item screen with the correct discount applied.
8. Now click on Item > Inquiry button.
9. Click on Esc (Escape) button and came back to Sell Item screen, observe discount is removed from the item.


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