Wrong Gift Card Data is Used While Searching by Gift Card in Return Transaction Flow (Doc ID 2082130.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.3.5 and later
Information in this document applies to any platform.

Symptoms

After swiping the Gift Card in a return by searching through Gift Card and getting "No Transaction Found" dialogue, if we change/correct the gift card manually, previous swipe card data is used to search the transaction.  As a result, no transactions are returned.


Steps to Reproduce:

  1. Create 2 gift cards (examples: 60038898989898, 60038343434343).
  2. Perform a sale with gift card 60038898989898.
  3. Now try to perform a return using search of gift card.  Enter 2nd gift card (i.e., 60038343434343), which is not associated with a sale transaction.  Proceed, and a 'Transaction Not Found' screen appears.
  4. Touch Yes.  Gift Card search screen appears with GC number and item number pre-populated.
  5. Change the gift card number to 60038898989898 (correct number) and press Next. 
  6. Note that the application still shows the message as 'no transaction found'. 

Cause

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