Processing an RTLog Which Contains Order with Unpicked Item is Causing SALE_ITEM_REQ Error in ReSA (Doc ID 2082230.1)

Last updated on NOVEMBER 26, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.4 and later
Information in this document applies to any platform.

Symptoms

Processing a Retail Transaction Log (RTLog) which contains an order transaction with unpicked item, is causing SALE_ITEM_REQ error in Retail Sales Audit(ReSA).

Pre-requisites:
Create a new order having 3 items in which 2 items to be picked up and one item remains unpicked.

Steps To Reproduce:

1. Login to Point of Service (POS).
2. Select Transaction option.
3. Select Order option.
4. Select Modify option
4. Select Pick up Option.
5. Enter the Order Number.
6. Select Enter option.
7. Again select the Enter option.
8. Select Tender.
9. Transaction is completed.
10. RTLog has been generated with ORDPAR and no item information in it.

Processing of above generated RTLog causes SALE_ITEM_REQ error in ReSA.

Cause

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