Multi-Site Session Sharing Does Not Support Setting of auto-login Cookies (Doc ID 2082514.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Commerce Platform - Version 10.0 and later
Information in this document applies to any platform.

Symptoms

When enabling auto-login with cookies for tracking of anonymous and registered users, the multisite session sharing CanonicalSessionHostnameServlet fails to set the auto-login cookies on the canonical host. When users return to the site, their cart contents are lost.

This happens when the user navigates to the non-canonical host first. When they return to the site after their session has expired (or they closed and restarted their browser), if they navigate to the canonical host URL, their original cart contents are lost.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms