Scanned Quantites Are Doubled in Item Basket When Scanning PLU Items with HH Motorola MC3190 (Doc ID 2083100.1)

Last updated on DECEMBER 18, 2015

Applies to:

Oracle Retail Store Inventory Management - Version 14.0.2 and later
Information in this document applies to any platform.

Symptoms

When Scanning PLU (Price Look Up) items with a Motorola MC 3190, the scanned quantities are doubled in Store Inventory Management (SIM).  When the same PLU item is entered through the handheld (HH) simulator installed, the weight calculated is correct.  The weight calculated in the HH and in the simulator should be same.


Steps to Reproduce:

HH Simulator:
1. Log in to SIM
2. Navigate to Inventory Management, item basket
3. Create new item basket
4. Select the custom basket
5. Scan the item PLU bar code
6. Note the weight calculated by the HH = the weight of the product and the weight on the label
7. Save the basket and exit

Motorola MC3190:
8. Use a physical HH device MC3190 with Wavelink 5.4.2.1
9. Log in to same store
10. Navigate to Inventory Management > Item Basket
11. Create new basket with different alternate ID
12. Select the same custom item basket
13. Scan the same same item as above
14. Check the weight calculated


Cause

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