When Switching to Other Applications Within the PLM for Process Suite, Repeatedly Asked for Credentials (Doc ID 2083713.1)

Last updated on FEBRUARY 17, 2017

Applies to:

Oracle Agile Product Lifecycle Management for Process - Version 6.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access Reports or WFA applications, user is repeatedly prompted for login credentials.  Even when typing proper username and password, user continues to ask for credentials again. 

The Remote Container service seemed to be running properly.


WHAT WORKS

This issue does not occur when opening other applications within the PLM for Process suite.


The following error was found in the ProdikaReporting event log.

If restarting IIS, it is possible to access all modules again.


ERROR

Login process failed for user name '{username}'.
System.NullReferenceException: Object reference not set to an instance of an object.
  at Xeno.Prodika.Eventing.Config.EventManagerConfig.<>c__DisplayClass5.b__0(EventSubscriberModel x)
  at System.Linq.Enumerable.<>c__DisplayClassf`1.b__e(TSource x)
  at System.Linq.Enumerable.<>c__DisplayClassf`1.b__e(TSource x)
  at System.Linq.Enumerable.WhereListIterator`1.MoveNext()
  at System.Linq.Enumerable.d__aa`1.MoveNext()
  at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
  at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
  at Xeno.Prodika.Eventing.Config.EventManagerConfig.GetSubscribers(String eventName, List`1 StatusIDs)
  at Xeno.Prodika.Eventing.EventManager.RaiseEvent(Object sender, IDomainEventArgs args)
  at Xeno.Prodika.Eventing.EventManagerFacade.RaiseEvent(Object sender, IDomainEventArgs args)
  at Xeno.Prodika.Services.Authentication.AuthenticationService.authenticate(String userID, String pwd, IAuthenticationStrategy authenticationStrategy)
  at Xeno.Prodika.Services.Authentication.AuthenticationService.authenticate(String userID, String pwd)
  at Xeno.Web.UI.Authentication.NotesAwarePlatformFacadeImpl.Authenticate_Internal(String uid, String pwd)


STEPS TO REPRODUCE

1. Navigate to either Applications > Reports or Applications > WFA
2. Receive error.


Changes

 

Cause

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