Project EPS View Error: "Failed to load data. Please try again, if the problem persists contact your administrator." (Doc ID 2083716.1)

Last updated on MARCH 29, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.3.5.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.3.5.0 version, P6 Web

When attempting to access the Projects/EPS view, the following error occurs.

ERROR
---------

Failed to load data. Please try again, if the problem persists contact your administrator.

Within the P6WebAccess.html log:

Failed loading object of type: ProjectCodeType with id: 530
Failed to add project code definitions
com.primavera.bo.base.BONotFoundException: The Project Code Type you selected was deleted by another user
  at com.primavera.bo.base.server.ServerDAOImpl.load(Unknown Source)
  at com.primavera.bo.datacaches.GlobalCacheImpl.getProjectCodeType(Unknown Source)
  at com.primavera.bo.base.CalculateEngineImpl.b(Unknown Source)
  at com.primavera.bo.base.CalculateEngineImpl.getObjects(Unknown Source)
  at com.primavera.bo.base.server.ServerDAOImpl.loadPrmRowSet(Unknown

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select projects tab
2. See error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view projects

Cause

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