Importing Design Bundle Returns the Standard Unifier Error (Doc ID 2083734.1)

Last updated on MAY 25, 2017

Applies to:

Primavera Unifier Cloud Service - Version 10.1 and later
Primavera Unifier - Version 10.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to import a design bundle into the production environment the following error occurs:

Unifier Notification
The system could not process your request. Logging in again may help in some cases.
Contact your System Administrator if you are still having problems.

Java error displayed in Unifier.log file:

java.lang.Exception: UCM server is down

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms