Unable To Reuse Work Order Number From Previously Canceled EWO (Doc ID 2084337.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

On : 6.2.1 version,


EWOs are received from an upstream order system and the Work Order Number on the EWO is set to match the order number from upstream. We received an order, which was canceled in MSS and all tasks were closed. The order has been resubmitted from the up-front system with the same order number and we are unable to re-use the Work Order Number on the new EWO.

Since the previous order is fully closed and the EWOs are uniquely identified by a sequence in the database (DOCUMENT_NUMBER), is there a reason that the order number cannot be re-used?


BUSINESS NEED
=============
The work order has to be manually entered.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms