Experience Manager Error "Unable to load collection information..." When Attempting to Load a List of Several Thousand Content Items

(Doc ID 2084725.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.0 and later
Information in this document applies to any platform.


When clicking on an item in the left Content panel of Experience Manager that contains several thousand content items, the following error is thrown in Experience Manager (in this example the item clicked is called "Featured Results Import", as the error contains the name of the item clicked):

No error messages were being logged to the $ENDECA_TOOLS_CONF/logs files.

The error only occurs when trying to load a content folder from the Content section in the left pane. The rule editor itself loads properly when clicking the rule in the left pane. The problems described above are only when trying to click on the content folder and view the listing of rules within the folder. While the rules can still be imported and individually edited, unfortunately there's no way edit the priority of rules within the content folder since that view always returns the error.

How is this error avoided or resolved?


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