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Person Relationship shows on Person Tree (Doc ID 2084883.1)

Last updated on OCTOBER 05, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing

On : After upgrading CCB from 2.2 to 2.4.0.3.0 version,


ACTUAL BEHAVIOR
---------------
On Control Central -> Person Tree, a record was populated on "1 Child Person Exists" node.

EXPECTED BEHAVIOR
-----------------------
The record is not populated on "1 Child Person Exists" node.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Click on Person Hyperlink in Dashboard.
2. Click on the Person tab located at the top of the screen.
3. Locate the Authorized Agent and enter the end date to terminate the Authorized Agent Today's Date.
4. Save and check the customer information portal. Expand the "1 Child Person Exists".

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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