Importing Data Definition Data Set Values Throwing Generic System Error: "UCM server is down" Found in Unifier Log Files (Doc ID 2085786.1)

Last updated on JUNE 01, 2017

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

In: Unifier uStage and/or Production Environment

A generic system error is thrown when triggering the creation of Data Definition Data Set by way of CSV file import.

Expected Results: Data Set for a Data Definition should be able to be imported without incident.
Actual Results: The following error is being thrown through the UI: Unifier Notification: The system could not process your request. Logging in again may help n some cases. Contact your system Administrator if you are still having problems.

The following error is written to the Unifier log files: /sys/dm/action.xml:367: java.lang.Exception: UCM server is down

Cause

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