Adjudicate A Policy Gives Incorrect VER-00643 And ALG-00569 (Doc ID 2086103.1)

Last updated on DECEMBER 07, 2015

Applies to:

Oracle Health Insurance Policy Administration - Version 10.15.1.2 to 10.15.3.0 [Release 10.15]
Information in this document applies to any platform.

Symptoms

On production: 10.15.1.2 version, Usage (Policy)

When attempting to adjudicate a policy
the following error occurs.

ERROR
-----------------------
VER-00643: Policies with a status that is unequal to Registered or Modifications Pending cannot be modified. If the status is Acceptance Pending or To Be Accepted, clauses and restrictions can still be modified.
ALG-00569: Record with identification 35002 not found in VER_DEELNAMES.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. adjudicate policy 1001561

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot adjudicate this policy

Cause

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