ZRG3004F: F-DVW0978 In Combination With Overridable Error Cannot Be Fixed (Doc ID 2086112.1)

Last updated on DECEMBER 08, 2015

Applies to:

Oracle Health Insurance Claims Management - Version 10.15.1.2 and later
Information in this document applies to any platform.

Symptoms

On production: 10.15.1.2 version, Usage

When attempting to process 2 pharmacy claim lines in ZRG3004F that belong together, and 1 claim leads to an overridable error
the following error occurs.

ERROR
-----------------------
The fatal error F-DVW0978 'One or more claim lines within this claim have been rejected for this pharmacy procedure (claim #1#, line #2#).' on line 1 does not disappear after changing the status of line 1.
Furthermore due to the overridable error on line 2, and the fatal error on line 1 this claim cannot be paid out fully. Claim line 1 remains rejected, whatever action you take to fix this.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. ZRG3004F: process pharmacy claim lines that belong together in a group

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot pay out a great number of claims.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms