Internet Browser Firefox ESR 38.4.0 Crashes When Closing AutoVue Applet

(Doc ID 2086130.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 20.0.0 to 20.2.3 [Release 20.0.0 to 21.0]
Oracle AutoVue for Agile EDM - Version 20.0.0 to 20.0.0 [Release 20.0.0]
Information in this document applies to any platform.


When closing Agile PLM viewer window, Firefox ESR 38.4.0 had a problem and crash


  1. Start Agile web client, go to User folder Attachments Tab
  2. Select a document, click on View, the file appears in AutoVue workspace
  3. Close the applet
  4. Click on X Icon
  5. Notice the Mozilla Crash Reporter dialog box message (Firefox had a problem and crashed).
    Restart Firefox  Quit Firefox



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