What to Check When Claims are not Processed? (Doc ID 2086585.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Health Insurance Claims Adjudication - Version 2.14.2 and later
Information in this document applies to any platform.

Goal

You have run a query that shows that claims are not processing on your environment. The status remains the same.
The number of tasks that are processed remains the same. For instance:

CalloutRuleComplete:READY,5
ClaimImport:READY,830
ClaimImportResponse:READY,251
ClaimPreFinalizedOutEvent:READY,394
ClaimsEvent:READY,450
CtrClaimEvent:READY,605
ReprocessingRequest:READY,1
TaskDoneEvent:READY,1
WorkflowEvent:READY,22

What should be checked when claims are not processed?
What should be verified when claims are stuck?
 

Solution

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