After Configuring a Media MDEX No Images Appear When Browsing Media in Experience Manager (Doc ID 2086724.1)

Last updated on DECEMBER 23, 2015

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 11.1 and later
Information in this document applies to any platform.

Symptoms

After configuring a Media MDEX, no images are shown (thumbnails, preview) when browsing media in the mediaBrowser in Experience Manager.
Items' names are shown, however, the items that would normally appear as thumbnails appear as broken pictures or grey boxes with an "X".

Changes


A Media MDEX has been created to handle media in this environment.

The Endeca editors.xml configuration was altered to resemble

  

<Editor name="editors:MediaEditor">
           <EditorConfig>
               <useMediaBrowser>true</useMediaBrowser>
               <mediaRoots>
                 <default>http://wbHost:wbPort/ifcr/sites/AppName/media/</default>
                   <IFCRSource>http://wbHost:wbPort/ifcr/sites/AppName/media/</IFCRSource>
               </mediaRoots>
               <mediaApplicationID>media</mediaApplicationID>
               <mediaDgraphID>Dgraph1</mediaDgraphID>
               <mdexPort>17000</mdexPort>
               <mdexHost>sally</mdexHost>
               <videoFormats>flv|f4v|3pg|mov|mp4</videoFormats>
               <imageFormats>jpg|jpeg|png|gif</imageFormats>
               <mediaURI>/ifcr/sites/AppName/media/</mediaURI>
           </EditorConfig>
</Editor>

 
For this example, records in the index are tagged with the property:

media.repository_id: MediaSource

 

Cause

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