ZRG8048I: Two claims created, one without status detail reason (Doc ID 2087145.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Health Insurance Claims Management - Version 10.14.2.2 and later
Information in this document applies to any platform.

Symptoms

On acceptance: 10.14.2.2 version, Usage

Testing M-2909

When attempting to run ZRG8048I,
the following error occurs.

ERROR
-----------------------
SYS-0558 Claim #1# with status 'Unprocessable' has been created
SYS-1091 File #1# is rejected: the total claim amount in the trailer record (#2#) deviates from the sum of the claim amounts in the procedure records (#3#).

2 claims have been created: 1 with status 'Unprocessable' and 1 with status 'Expected'.
The claim with status 'Unprocessable' has a status detail where the reason is missing.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run ZRG8048I.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are confronted with erroneous claims.

Cause

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