Creating a Mail Filter to Store Message in Sub Folder, it Stores in Folder under Top Folder (Doc ID 2087389.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 8.0 and later
Information in this document applies to any platform.

Symptoms

When creating a mail filter, with Outlook and Outlook Connector, where its purpose is to store a message in a sub folder, it stores it in a folder under the 'root'.

The issue can be reproduced at will with the following steps:

  1. create folder + subfolder, like "Test Folder/Test SubFolder"
  2. create filter to store messages in "Test Folder/Test SubFolder"
  3. send mail to account with criteria for message

Cause

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