Service Requests Are Being Saved In Supp Type 1 Canceled Status (Doc ID 2087465.1)

Last updated on JANUARY 07, 2016

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

On : 6.2.1 version, ASR/LSR
 

An ASR/LSR is Supp Cancelled and Saved by the user .The user chooses to close the ASR /LSR .At this point ,the ASR/LSR is saved as Supp -1 in the Database and closes.The user doesn’t get any message like

“ASR /LSR Supp has not been Processed .Do you want to Continue?” <Yes/No> ,

which comes in such scenarios in PSR and ISR .

Such a message should be introduced in ASR/LSR modules of MetaSolv Solution.


 

Cause

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