ZRG3004F: Debtor Risk Calculated Twice and Error W-DVW0514 Occurs (Doc ID 2087518.1)

Last updated on MARCH 09, 2017

Applies to:

Oracle Health Insurance Claims Management - Version 10.14.2.2 and later
Information in this document applies to any platform.

Symptoms

On production: 10.14.2.2 version, Usage

When attempting to process a claim line in ZRG3004F,
the following error occurs.

ERROR
-----------------------
W-DVW0514: The amount to be payed for the claim (#1#) is larger than the claimed amount.
This happens since the debtor risk is calculated twice. This is incorrect.
It happens where the price is calculated partly from two different supplemental products, and the maximum coverage has been reached.
Debtor risk rule has been configured for this.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. ZRG3004F: Process claim line.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process this claim line,

Cause

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