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ZRG2103S: Incorrect Error VER-3690 For Mandate Origin (Doc ID 2087893.1)

Last updated on DECEMBER 11, 2015

Applies to:

Oracle Health Insurance Policy Administration - Version and later
Information in this document applies to any platform.


On acceptance: version, Usage Policy

When attempting to run ZRG2103S, in order to change the group contract from group contract X (direct debit payment method) to group contract Y (giro payment method), the following error occurs:

VER-3690: Whether it is mandatory to provide a direct debit mandate origin is checked when committing or modifying the collection and disbursement method applied for a policy. (#1#).

The issue can be reproduced at will with the following steps:
1. Search for a policy with a valid direct debit mandate origin
2. Run ZRG2103S to change the group contract (from direct debit to giro payment method)
3. VER-0390 is incorrectly given because there is already a valid direct debit mandate origin

The issue has the following business impact:
Due to this issue, users have to use a default reason for direct debit mandate origin


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