ZRG3004F: Patient Contribution MHC Not Calculated After Correction

(Doc ID 2087895.1)

Last updated on DECEMBER 14, 2015

Applies to:

Oracle Health Insurance Claims Management - Version and later
Information in this document applies to any platform.


On production: version, Usage

When attempting to process MHC claim lines,
the following error occurs.

The patient contribution is not calculated as expected.
It concerns older claim lines from 2012.

The issue can be reproduced at will with the following steps:
1. ZRG3004F: Process credit claim lines for MHC claims from 2012 in which patient contribution was applicable
2. ZRG3004F: Process new debit MHC claims for 2012 and notice that patient contribution is not calculated.

The issue has the following business impact:
Due to this issue, users cannot determine the cause of this error.


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