ZRG3004F: Patient Contribution MHC Not Calculated After Correction (Doc ID 2087895.1)

Last updated on DECEMBER 14, 2015

Applies to:

Oracle Health Insurance Claims Management - Version 10.14.2.6 and later
Information in this document applies to any platform.

Symptoms

On production: 10.14.2.6 version, Usage

When attempting to process MHC claim lines,
the following error occurs.

ERROR
-----------------------
The patient contribution is not calculated as expected.
It concerns older claim lines from 2012.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. ZRG3004F: Process credit claim lines for MHC claims from 2012 in which patient contribution was applicable
2. ZRG3004F: Process new debit MHC claims for 2012 and notice that patient contribution is not calculated.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot determine the cause of this error.

Cause

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