Internal Error 8502872479 The Data Entered Has Experienced An Unexpected Error And Will Shut Down. (Doc ID 2088081.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Clinical - Version 4.6.6 and later
Information in this document applies to any platform.

Symptoms

ISSUE:
-------
Users are not able to open new CRFs. The issue is affecting all the studies, all the user, and all the patients. Error reported by the application is:

The data entry window has encountered an unexpected error and
  will shutdown. if the problem recurs, please report the following
  information for diagnostic purposes:
  Log code nnnnnnnnnnnnn, internal error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms