Project Arbiter Is Stuck in a Pending State Causing Project Publication Jobs to Never Run. The Following Error Is Found in the P6WebAccess.html Log: "Exception Refreshing Job Master Null" (Doc ID 2088681.1)

Last updated on MAY 16, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.2 1.0 and later
Primavera P6 Professional Project Management - Version 8.2 1.0 and later
Information in this document applies to any platform.

Symptoms

The project arbiter is stuck in a pending state, and publication jobs will not run.  The following error is visible in P6 Web Access.html:

ERROR
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Exception refreshing Job Master null


STEPS
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The issue can be reproduced at will with the following steps:

1.  Start P6 or P6SERVICES.JAR

2.  Enable Publication and wait for conditions to publish a project to be present

3.  Observe in the JOBSVC table that the arbiter remains in a pending start with no last run.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see data published.

Cause

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