Out Of Memory Error When Logging Into The Palette With Large Data.

(Doc ID 2088793.1)

Last updated on NOVEMBER 09, 2017

Applies to:

Oracle Insurance Rules Palette - Version 10.2.0.2 and later
Information in this document applies to any platform.

Symptoms

On : 10.2.0.2 version, Explorers

When attempting to log into the palette, it loads for a while and then an Out of Memory error is recieved,

ERROR
-----------------------
Error found in the logs:
java.lang.OutOfMemoryError: Java heap space
at java.lang.Throwable.getStackTraceElement(Native Method)
at java.lang.Throwable.getOurStackTrace(Throwable.java:827)
at java.lang.Throwable.getStackTrace(Throwable.java:816)
at org.openide.util.RequestProcessor$SlowItem.fillInStackTrace(RequestProcessor.java:1794)
at java.lang.Throwable.(Throwable.java:250)
at java.lang.Exception.(Unknown Source)
at org.openide.util.RequestProcessor$Item.(RequestProcessor.java:1737)
at org.openide.util.RequestProcessor$SlowItem.(RequestProcessor.java:1788)
at org.openide.util.RequestProcessor$Task.schedule(RequestProcessor.java:1487)
at org.openide.util.RequestProcessor$Task.schedule(RequestProcessor.java:1465)
at org.netbeans.core.startup.TopLogging$LgStream.checkFlush(TopLogging.java:858)
at org.netbeans.core.startup.TopLogging$LgStream.print(TopLogging.java:826)
at java.lang.ThreadGroup.uncaughtException(Unknown Source)
at java.lang.ThreadGroup.uncaughtException(Unknown Source)
at java.awt.EventDispatchThread.processException(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.WaitDispatchSupport$2.run(Unknown Source)
at java.awt.WaitDispatchSupport$4.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.awt.WaitDispatchSupport.enter(Unknown Source)
at java.awt.Dialog.show(Unknown Source)
at org.netbeans.core.windows.services.NbPresenter.superShow(NbPresenter.java:1038)
at org.netbeans.core.windows.services.NbPresenter.doShow(NbPresenter.java:1072)
at org.netbeans.core.windows.services.NbPresenter.run(NbPresenter.java:1060)
at org.netbeans.core.windows.services.NbPresenter.run(NbPresenter.java:126)
at org.openide.util.Mutex.doEventAccess(Mutex.java:1361)
at org.openide.util.Mutex.readAccess(Mutex.java:271)
at org.netbeans.core.windows.services.NbPresenter.show(NbPresenter.java:1045)
at java.awt.Component.show(Unknown Source)
at java.awt.Component.setVisible(Unknown Source)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Restore the backup provided in SR SR 3-11402767651
2. try to login to the palette.
3. the environment will keep loading and the palette becomes unresponsive. Out of Memory errors also occur on occasion.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the palette to config, debug or set up users.

Cause

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