MetaSolv Solution Work Queue Manager Work Queue View - Company Name Column (Doc ID 2088878.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Goal

Can the 'cust_acct_company_name' Column Name in the Work Queue Manager Work Queue view be configured with a different OWNER.TABLE.COLUMN as its data source (example; ASAP.SERV_REQ.CCNA_NAME)?  PSR orders associated to Service Category types of Business (ASAP.CUST_ACCT_SVC_CATG.SVC_CATG_ID = 1) display the company name of its associated customer account record.  Users would like to see the CCNA carrier name, but ASR orders are not associated to customer account records.

Solution

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