ASAP Is Unable To Communicate With NE With Error [java.lang.OutOfMemoryError: PermGen space]

(Doc ID 2089237.1)

Last updated on MAY 17, 2017

Applies to:

Oracle Communications ASAP - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

ASAP server is not able to communicate with an NE and orders were not processed.

NEP diagnostics are showing the following errors in the NEP.

>> 020502.882:169:PROG:System Event :634 :sarm/libnep/cmd_proc.c
ASAP System Event: LOGN_ERR
NE Login on Port Device CISCO_BACC_D2 to NE CISCO_BACC Failed.

ControlProgramOutput is showing  the following alarm.

 Event Desc = Warning: Login Program to Network Element Failed
  Event Text = NE Login on Port Device CISCO_BACC_D2 to NE CISCO_BACC Failed.
  Source File = sarm/libnep/cmd_proc.c

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms