Bill Segment Estimation uses Trend instead Of previous Bill History (Doc ID 2090399.1)

Last updated on DECEMBER 21, 2015

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

On : CCB 2.3.1, or higher version,

The scenario is like this:

There is an Account A and Service Agreement starts meter read from 0.

Bill segment estimated reading is 50 based on trend.

Next Bill Segment actual reading is 500

Then, ...one year goes by,

Next Bill estimated reading results in consumption of 450 for the period.
However since this was based on an inaccurate daily consumption from 1 year ago, so the consumption is "pumped up" to about double what would be more accurate.

Cause

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