"Error 500--Internal Server Error" When Attempting to Access the P6Web Login Page

(Doc ID 2090825.1)

Last updated on MARCH 07, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the P6Web login page, after installing 15.2, the following error appears in the browser window:

ERROR
-----------------------

"Error 500--Internal Server Error" [shows on browser tab]

java.lang.NullPointerException
at com.primavera.oriweb.taglib.PluginTagWriter.writeEndTag(Unknown Source)
at com.primavera.oriweb.taglib.PluginTag.doEndTag(Unknown Source)
at jsp_servlet._web_45_inf._jsp._struts.__login._jsp__tag65(__login.java:3201)
at jsp_servlet._web_45_inf._jsp._struts.__login._jsp__tag63(__login.java:3113)
at jsp_servlet._web_45_inf._jsp._struts.__login._jspService(__login.java:546)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:280)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:254)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:136)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:341)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:238)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:573)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:272)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085)
at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263)
at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398)
at org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:318)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:280)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:254)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:136)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:341)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:25)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.primavera.pvweb.GZIPFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.primavera.pvweb.XSSFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.primavera.pvweb.FrontFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.primavera.pvweb.filters.ApplicationContextInjector.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.primavera.pvweb.DisableURLEncodingFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3367)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3333)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:57)
at weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletContext.java:2220)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2146)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2124)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1564)
at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:254)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:295)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:254)

In P6.out log, the following error is displayed:
Configuration does not meet the minimum version requirement, please upgrade the configuration

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to login to P6Web
2. Observe reported error in the browser window.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to P6Web.

Changes

 

Cause

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