"Error 500--Internal Server Error" When Attempting to Access the P6Web Login Page (Doc ID 2090825.1)

Last updated on MAY 16, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 15.2.0.0 version, P6 Web login

When attempting to access the P6Web login page, after installing 15.2, the following error appears in the browser window:

ERROR
-----------------------

"Error 500--Internal Server Error" [shows on browser tab]

java.lang.NullPointerException
at com.primavera.oriweb.taglib.PluginTagWriter.writeEndTag(Unknown Source)
at com.primavera.oriweb.taglib.PluginTag.doEndTag(Unknown Source)
at jsp_servlet._web_45_inf._jsp._struts.__login._jsp__tag65(__login.java:3201)
at jsp_servlet._web_45_inf._jsp._struts.__login._jsp__tag63(__login.java:3113)
at jsp_servlet._web_45_inf._jsp._struts.__login._jspService(__login.java:546)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:280)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:254)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:136)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:341)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:238)
at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:573)
at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:272)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085)
at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263)
at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398)
at org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:318)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:280)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:254)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:136)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:341)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:25)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.primavera.pvweb.GZIPFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.primavera.pvweb.XSSFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.primavera.pvweb.FrontFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.primavera.pvweb.filters.ApplicationContextInjector.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.primavera.pvweb.DisableURLEncodingFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3367)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3333)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:57)
at weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletContext.java:2220)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2146)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2124)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1564)
at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:254)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:295)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:254)

In P6.out log, the following error is displayed:
Configuration does not meet the minimum version requirement, please upgrade the configuration

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to login to P6Web
2. Observe reported error in the browser window.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to P6Web.

Cause

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