SRDC Collecting Diagnostic Data to Troubleshoot Oracle Utilities Work and Asset Management V1 Installation Issues
(Doc ID 2090848.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Utilities Work and Asset Management
Information in this document applies to any platform.
**Disclaimer:** This KM article may include the following abbreviations:
WAM - Oracle Utilities Work and Asset Management
SRDC - Service Request Data Collection
JDK - Java Development Kit
WLS - Oracle WebLogic Server
The process outlined below will guide the user through collecting diagnostic data, which will help Support narrow down the cause of your problem.
When reporting an Oracle Utilities Work and Asset Management V1 Installation Issue it is necessary to provide the steps taken during your installation process.
This information is needed in conjunction with all applicable log files.
Failure to provide this information at the time of reporting the issue greatly increases the time required to resolve your issue.
Safe Harbor Statement: Oracle will use this information to help diagnose the cause of the issue. In many cases this set of information will be sufficient for diagnosis - in some cases additional specific diagnostic data may be required at a later stage.
This SRDC process applies to:
Operating System: Windows and Linux
Application: WAM Application deployed on Oracle WebLogic and Forms\Reports servers
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