Approval Transaction Logs do not Show Records Done by a User With a Different Language (Doc ID 2091786.1)

Last updated on DECEMBER 28, 2015

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.4.0.0.0 version, CI - Customer Information


Approval Transactions logs do not show records that are done from a user where the language used is different than the current user.

The issue can be reproduced at will with the following steps:

1. User 1 has language English, User 2 has language French.
2. User 1 submits a transaction, User 2 approves it.
3. User 1 can see the Initial and Pending entries but cannot see the Approved log entry in Main Menu > Approval Workflow > Logs.
4. User 2 can see the Approved entry but cannot see the Initial and Pending entries in Main Menu > Approval Workflow > Logs.
5. If User 2 changes language to English, then both users can see all entries in Logs


Cause

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