RMSSUB_ORDER.CONSUME Does Not Create Entry in the TICKET_REQUEST for Ticket Printing (Doc ID 2091866.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Retail Merchandising System - Version 13.2.6 and later
Information in this document applies to any platform.

Symptoms

For Order created in RMS from XOrder in approved status, there is no entry on TICKET_REQUEST table even though ordered item has tickets attached and supposed to be printed during the approval of an order.


Steps to Reproduce
-----------------------
The issue can be reproduced at will with the following steps:

1. Create an Item in RMS  (Make sure item/location/uda/ticket/HTS/supplier/ etc.. all are created and approved in RMS)
1.1 Arrange location
1.2 UDA (User Defined Attribute
1.3 Ticket
1.4 HTS
1.5 Supplier
1.6 Capture and Check data from ticket_request table (at this point it is empty)
2. Consume XOrder message.
2.1 Capture and Check data from TICKET_REQUEST table (If there is data)


Cause

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