Transaction Tracker Shows Special Order 'Picked Up' Items as 'Canceled' (Doc ID 2093400.1)

Last updated on JANUARY 05, 2016

Applies to:

Oracle Retail Central Office - Version 13.4.7 and later
Information in this document applies to any platform.

Symptoms

Central Office Transaction Tracker display 'Picked Up' Items of a Special Order as 'Canceled'.

Steps to Reproduce:

Pre-requisite:  Apply fixes for the two bugs <Bug 18846332>, <Bug 19265587>

  1. Log in to POS >> Special Order >> New  >> Link customer  >> Click Next at Customer info >> Sell Item screen appears.
  2. Scan item1: 1234
  3. Scan item2: 1234
  4. Scan item3: 1234
  5. Scan item4: 1234
  6. Scan item5: 1234
  7. Delete item1 and item3.
  8. Select Item5 >> "F4 Item" >> "F3 Quantity" and change its quantity to 2.
  9. "F6 Tender", and complete the transaction with minimum amount to be paid (Transaction-1).
10. "F5 Transaction >> "F9 More" >> "F4 Orders" >> "F2 Modify".
11. Click "F4 Pickup" as the order option.  Enter the order number for (Transaction-1) >> Select Item:2 and Item:4. Press "F4 Pickup".
12. "F2 Tender" >> and complete the transaction (Transaction-2).
13. "F3 Orders" >> "F4 Pickup" >> Scan the order number >> Select Item5 >> Press "F5 Canceled".
14. Refund the amount and complete the transaction (Transaction-3).
15. On the Central Office Transaction Tracker, search for the Transaction-1 and notice that all the items are shown as Canceled.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms