Error: "This Page Can’t Be Displayed" or "Unable to Connect" When Attempting to Connect to P6 (Web) From a Browser (Doc ID 2093424.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.3.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access P6 Web login page, the following error occurs.

ERROR
-----------------------
With Internet Explorer :
This page can’t be displayed

With Firefox :
Unable to connect

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. With an internet browser open http://hostname_or_ip:8203/p6
2. Notice the error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Primavera Web application.

Cause

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