Once Tax Exempt Status Is Applied to an Item, the Tax Flag Is Not Updated for That Item to 'E' (Doc ID 2093425.1)

Last updated on JANUARY 05, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.4.7 and later
Information in this document applies to any platform.

Symptoms

On the Sell Item screen, after applying Tax Exempt status to the Item, the flag is not getting updated from 'T' to 'E'.


Steps to Reproduce:

  1. Log in to POS.
  2. Click "Transaction F5".
  3. Click "Tax F2".
  4. Click "Exempt F4".
  5. Enter Customer ID link.
  6. Click "Return F2".
  7. Click "No Receipt F3".
  8. Enter Items: 4321, 42.
  9. Select any Return Reason code >> Click Enter.
  10. Enter customer Personal ID information.
  11. On the Sell Item screen, the Tax flag is still shown as "T" even though the tax amount is zero.  Also, the receipt shows the Tax flag as "T" instead of "E".

Cause

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