ZRG3004F: F-DVW0330 When Crediting Pharmacy Claim Lines (Doc ID 2093433.1)

Last updated on DECEMBER 31, 2015

Applies to:

Oracle Health Insurance Claims Management - Version 10.14.2.4 and later
Information in this document applies to any platform.

Symptoms

On production: 10.14.2.4 version, Usage

When attempting to process credit pharmacy claim lines in ZRG3004F, where prescription number and serial number are left empty,
the following error occurs.

ERROR
-----------------------
Claim error F-DVW0330 No corresponding debit claim line can be found.
A corresponding debit claim line is present however, also with prescription number and serial number left empty.
When using the list of values window in field 'match', this debit claim line can be found.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. ZRG3004F: process 3 debit pharmacy claim lines (ZRG8035E, Version 4) that belong together according ot business function DZV_DEB_CTL (making sure that for one of the claim lines prescription number and serial number are left empty)
2. ZRG3004F: process 3 identical CREDIT pharmacy claim lines (ZRG8035E, Version 4) that belong together according ot business function DZV_DEB_CTL
3. ZRG3004F: notice that none of the three claim lines are processed correctly

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users must manually choose the right debit claim lines.

Cause

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