In the Return Transaction With Credit/Debit Search, Cashier Is Able to Retrieve the Original Transaction by Providing the Deleted Item in the Search Criteria (Doc ID 2093439.1)

Last updated on JANUARY 05, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.4.8 and later
Information in this document applies to any platform.

Symptoms

In Point of Service, the cashier is able to retrieve the Sale transaction details by providing the deleted Item in the search criteria while searching for transaction with "Credit/Debit" option.


Steps to Reproduce:

  1. Log in to POS.
  2. Scan items: 1234, 4321.
  3. Delete Item: 1234.
  4. Click on "Tender F6" >> "F4 Credit/Debit".
  5. Swipe Credit Card 4387753333333333
  6. Click 'Yes' to Verify Positive ID.
  7. Enter the Customer Signature and press Next.
  8. Click 'Yes' to confirm the customer's signature matches the credit card signature. Note the transaction number.
  9. Click on "Return F2" >> "Search F2" >> "Credit/Debit F6".
  10. Below dialog screen appears. Press Yes.
    --------------------------------------------
    Return Transaction Search Time Out
    Unable to retrieve the transaction. Do you want to search by partial card number?
    Press Yes to search by partial card number. Press No to select a different search search method.
    --------------------------------------------
  11. On the Credit/Debit search screen:
    Enter First 6 digits: 438775
    Last 4 digits:   3333
    Item Number:   1234
    Date Range: Within 14 days
  12. Notice that the transaction completed in Step 8 appears, even though the transaction does not contain Item 1234 in the Sale transaction (it was deleted).

Cause

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